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Refund & Return Policy

Thank you for shopping at RahaBD. We want you to be fully satisfied with your purchase. Please read our Refund & Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product

  • You received the wrong item

  • The product is missing parts or is not as described

To be eligible for a return:

  • The request must be made within 48 hours of receiving the product

  • The item must be unused, unwashed, and in original packaging

  • Original invoice or proof of purchase is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to customer misuse

  • Products without original packaging

  • Clearance or discounted items (unless damaged)

  • Personal-use items (if applicable)

3. Refund Policy

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued via:

    • Original payment method, or

    • Bank/Mobile banking transfer (if applicable)

🚫 Shipping charges are non-refundable, unless the return is due to our error

4. Replacement Policy

  • If the product is defective or incorrect, we will arrange a free replacement

  • Replacement delivery time may vary depending on product availability

5. How to Request a Return or Refund

To initiate a return or refund request, please contact us with:

  • Order number

  • Product name

  • Reason for return

  • Clear photos/videos (if the product is damaged or incorrect)

📧 Email: [email protected]
📞 Phone: +8801832498755

Our support team will guide you through the next steps.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake

  • We recommend using a reliable courier service to ensure safe delivery

7. Cancellation Policy

  • Orders can be cancelled before shipment only

  • Once the order is shipped, cancellation is no longer possible

8. Policy Updates

Raha reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 Email: [email protected]
📍 Location: Dhaka, Bangladesh

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